Crisp Review
Per workspace pricing with AI credits on top
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Overview
What is Crisp?
Crisp is a shared inbox and messaging platform priced per workspace rather than per agent, with AI metered through credits.
Included here because it is a realistic option for internal IT support, not because it was built for it. Read the pricing line carefully: the billing model differs from the others on this page and that is usually what decides the shortlist.
Capabilities
Key features, in detail
What you actually get when you turn Crisp on for a distributed team.
Usable free plan
Real free tier
Priced per workspace
Adding people does not raise the price
Shared inbox
Quick to set up
Pricing
How Crisp pricing works
Pricing below was read from the vendor's own page on 5 October 2026.
What you'll actually pay: Prices in this category move. Check the vendor's own page before budgeting against these figures.
The trade-offs
Pros & cons
What we like
- Real free tier
- Adding people does not raise the price
- Quick to set up
What to watch out for
- AI is metered on top of the plan
- No IT-specific features
Ideal Customer Profile
Who is Crisp best for?
The teams that get the most ROI from Crisp tend to share these characteristics.
Teams matching the sweet spot
Small teams with no approved budget
Budgets that suit the billing model
Pricing is per workspace, so adding colleagues does not raise the bill
If not Crisp
Top alternatives to consider
Crisp sits in a competitive category. These are the platforms most often evaluated alongside it.
Common questions
Crisp FAQ
Free, then Mini $45, Essentials $95 and Plus $295 per month per workspace, with $5, $25 and $75 of included AI credits. Verified 5 October 2026.
Not specifically. It is included here because it is a realistic option for answering staff questions, and the comparison is about whether its billing model and capabilities fit that job rather than whether it was designed for it.
Bottom line
Our verdict on Crisp
A realistic option, with one thing to check
Crisp is worth shortlisting if the sweet spot above describes you. The thing to model before committing is the billing line, because that is where the options on this page genuinely diverge.