Laptop Retrieval & Returns · Reviewed 2026
Updated Aug 2026

Firstbase Review

Home-office equipment retrieval for remote-first US teams - laptops plus monitors, chairs, peripherals.

★★★★½ 4.5 / 5 · Based on G2, Capterra, and TrustRadius signals (Q2 2026)

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Founded2018
HQNew York, NY
CoverageUS (primary), some international
PricingQuote-based
Free trialDemo only
IntegrationsBambooHR, Rippling, Workday, Slack, M365
Firstbase homepage screenshot

Live screenshot of www.firstbasehq.com

Overview

What is Firstbase?

Firstbase has carved out a specific position in IT lifecycle: home-office equipment beyond laptops. The platform handles standard laptop procurement and retrieval but also includes monitors, ergonomic chairs, standing desks, and other home-office equipment that distributed teams increasingly provide.

Capabilities

Key features, in detail

What you actually get when you turn Firstbase on for a distributed team.

Home-office equipment retrieval

Beyond laptops: monitors, chairs, desks, peripherals - bigger logistics challenge that Firstbase specializes in.

US logistics strength

Strong US-focused logistics across 50 states.

Self-service portal

Standard departing-employee self-service workflow.

Certified wipe

NIST 800-88 wipe for laptops and devices.

HRIS integrations

Standard HR system triggers.

Pricing

How Firstbase pricing works

Firstbase is quote-based with platform fees plus per-retrieval costs.

Equipment retrieval
Quoteper retrieval

Laptops + equipment.

  • Multi-item retrieval
  • Certified wipe (laptops)
  • Self-service portal
  • US logistics
Request quote
Enterprise
CustomQuote

Custom SLAs.

  • Custom SLAs
  • Dedicated team
  • Premium support
Request quote

What you'll actually pay: Equipment retrievals cost more than laptop-only - monitors and furniture add real logistics expense. Budget $80-150 per multi-item retrieval.

The trade-offs

Pros & cons

What we like

  • Strong for home-office equipment scope beyond laptops
  • Clean self-service workflow
  • US logistics quality

What to watch out for

  • Less global coverage than Workwize or Deel IT
  • Less differentiated for laptop-only use cases
  • Quote-based pricing

Ideal Customer Profile

Who is Firstbase best for?

The teams that get the most ROI from Firstbase tend to share these characteristics.

1

US remote-first companies

Companies serious about home-office provisioning beyond laptops.

2

Home-office-provisioning organizations

Where the company supplies monitors, chairs, desks alongside laptops.

3

HR-led perks programs

Where home-office benefits are a stated perk and retrieval matters at offboarding.

Common questions

Firstbase FAQ

Yes - that's the core differentiator. Most competitors focus on laptops; Firstbase handles the full home-office equipment scope.

Similar US-focused retrieval positioning but Firstbase has stronger home-office equipment scope. allwhere is more polished on laptop-specific workflows.

Limited - US-focused. For international workforce, Workwize or Deel IT provide deeper coverage.

Depends on what you ship to employees. If you provide significant home-office gear (monitors, chairs, desks), yes. If laptops are the main concern, laptop-focused alternatives may serve better.

Bottom line

Our verdict on Firstbase

Best for home-office equipment scope

Firstbase is the right pick when home-office equipment beyond laptops is a meaningful part of your distributed-team provisioning. The retrieval workflow handles the bigger logistics challenge of monitors, chairs, and desks - not just laptops.

Score breakdown

Features 4.4
Ease of use 4.5
Global coverage 4
Pricing transparency 3.8
Support 4.3
Overall 4.5 / 5